Who We Are

• Welcome to our global community! We take pride in our diverse workforce of over 20,000 professionals from 70 different countries and cultures. Our values are centered on openness, positivity, and mutual support. We foster an environment of trust and transparency, ensuring that every voice is heard.

How You’ll Live Your Ambition

• Based in our Barcelona office, you’ll be the voice of our cruise brand, inspiring travelers to embark on unforgettable journeys across the seas; you’ll connect with customers from around the world, guiding them with warmth, expertise, and enthusiasm. Your role will be key in creating memorable impressions and building lasting relationships with our customers.

Demonstrate Your Passion

• Handle incoming sales calls from potential customers.
• Make outbound campaign calls using lists generated by the activation team.
• Handle administrative tasks following each call (e.g. closing bookings, updating database, CRM registration).
• Provide exceptional customer service by effectively handling requests related to reservation changes, modifications or questions using both voice and non-voice channels.
• Process reservation changes according to policies and availability.
• Follow up on callback requests coming from web options.
• Manage non-voice written channels (emails) with commercial and professional approach.
• Identify and assess customers’ needs to achieve satisfaction

Get Things Right

• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Take the extra mile to engage customers
• You will also be the first ambassador of Costa Cruises, promoting our Brand to create amazing holidays experiences for our Guests!

What Makes You Unique

• A fluent level in any of the following languages: GERMAN, FRENCH, ITALIAN or SPANISH with exceptional grammar and spelling skills, both spoken and written
• Customer care & sales experience
• Ability to communicate clearly and capture customer attention, generating emotional impact and authentic connection.
• Active listening to identify business needs and opportunities accurately.
• Talent to generate trust, build relationships and close deals by analyzing information and using it strategically.
• Ability to communicate in a clear, empathetic and emotionally connected manner.
• Focus on conflict resolution and delivery of practical and effective solutions.
• Ability to handle objections and resolve conflicts with empathy, always focused on achieving business goals.
• Ability to multi-task, prioritize, and manage time effectively
• Achievement and goal-oriented
• Motivated and self-starter