Tour Expert

Who we are

Looking for a career in an international environment rich in cultural diversity that is positive, friendly, and welcoming? You have come to the right place.
We are a respected and valued diverse global community in terms of professionalism, multiculturalism and skills, of more than 20,000 people representing 70 different countries and cultures.
We are a company that listens. Our culture promotes an open, positive, and supportive work environment built with trust and transparency between leaders and team members.
For our members to become the talented professionals our Guests are looking for, key to our People’s Strategy is empowering our employees with outstanding training and development support to fuel their growth both personally and professionally.

Job Description

Aim of the Position

As Tour Expert, you will be the focal point of the excursions offered within the cruise itinerary transmitting your passion for discovering destinations, their history, art and culture to our Guests. To reach the target assigned, you will use your marked propensity to sales and service, especially during visits to ports of call

Main Responsibilities

  • Establishing, developing and maintaining relationships with Guests on-board and on-tours to generate new business selling packages
  • Maximizing revenues for the tours area suggesting new opportunities
  • Organizing back-office activities by preparing all support material (i.e. tickets, stickers, maps)
  • Overseeing the correct organization of excursions and transfers from start to finish
  • Reporting to the Tour Manager about Guests needs and interests, scouting for new products and services opportunities in liaison with other departments whenever needed

Job Requirements

  • Secondary school (Tourism or Languages is a plus)
  • Degree in languages tourism communication is highly appreciated
  • Experience in Sales or Tour Operator is a plus
  • Enthusiastic and good communicator
  • At ease with public speaking
  • Expert of sales techniques
  • Problem solving oriented
  • Computer literacy
  • English knowledge B2
  • Other language knowledge C1
  • Italian knowledge is an advantage
  • Shipboard experience is a plus

Why join us

Community, you will be empowered with specific trainings and development support to fuel your growth both personally and professionally. We will provide you the necessary arrangements and pay for your travel to and from the port. Meals and accommodation are included onboard, as well as many facilities to enjoy your free time: Gym, Beach, Bar, Internet Point, onboard discounts

Organization chart