British International Host/ess

Aim of the position

As International Host / Hostess, you will provide a high quality customer service, language assistance and translations to our Guests, making their Costa experience unforgettable.

 

Main Responsibilities:
  • Acting as point of reference for Guests managing public relations and removing language barriers
  • Taking care of the daily cruise program to assure the correct translation of written material in the relevant languages such as menus and flyers, organizes informative speeches
  • Supporting the various revenue services through a constant communication and promotion to maximize revenue and Guest satisfaction
  • Providing constant feedback about the most frequent requests of the nationality groups or remarks received to evaluate the cruise atmosphere

 

Job Requirements:
  • Secondary school (Tourism or Humanities)
  • At least 6 months experience in tourism (i.e. reception, tour guiding)
  • Enthusiastic and good communicator
  • At ease with public speaking
  • Familiar with sales techniques
  • Problem solving oriented
  • Computer literacy
  • English mother tongue
  • Other language knowledge B1
  • Italian knowledge is an advantage
  • Shipboard experience is a plus

Organization chart