Assistant F&B Director

Aim of the position

Supports the F&B Director in all Guest and Crew Food and Beverage Services in order to ensure the best and highest service quality to Guests and Crew in accordance with Company standards

Main Responsibilities:
  • Assists to manage, organize, direct and supervise all Crew Food and Beverage outlets, both in the Crew messes and Crew recreational areas, in order to improve Crew satisfaction, as per Company standards
  • Supervises and assist the operation in the Guest Buffet Service, outdoor barbecues, special groups and event requests, when assigned to any Food & Beverage catering, in order to provide the best service quality and Guests satisfaction
  • Completes operational reports, identifying issues and opportunities, to offer feasible solutions to given problems, through clear and concise written and verbal indications, according to Company procedures
  • Facilitate a work environment that supports a successful safety culture. Is responsible for ensuring that his/her team implements and maintains an effective Hess management system. Enforce and promote Safety procedures in the team/Department under responsibility
  • Assists and resolves operational matters in both Guest and Crew areas, taking responsibility and accountability when required by F&B Director, in order to provide best possible customer service for both internal and external guests
  • Presents accurately technical subjects, such as maintenance issues and requests, in order to provide a fast and effective solution, in compliance with Company maintenance standards
  • Trains, inspires and develop all assigned human resources in order to foster professional and personal growth in accordance with Company standards
  • Communicates goals and objectives to all collaborators, and when requested, makes presentations in front of groups in order to deliver information efficiently and effectively in adherence with Company standards
  • Facilitate a work environment that supports a successful safety culture. Is responsible for ensuring that his/her team implements and maintains an effective Hess management system. Enforce and promote Safety procedures in the team/Department under responsibility
Job Requirements:
  • Secondary School in Hotel or Tourism (hospitality)
  • At least 4 years experience in Hotel, Resorts or Cruise Industry, in dining, bar or culinary services or Associate Degree or Bachelor Degree in Hotel or Tourism management (AS o BS) and at least 2 years experience in Hotel, Resorts or Cruise Industry
  • Team organization: scheduling and management
  • Controlling: cost and revenue management skill basics
  • Guest handling: issue resolution process and communication
  • Bar: beverage trends and product knowledge
  • Galley: knowledge of galley functioning and structure, operational hours and production times
  • Restaurant: floor management, rank assignments and duties
  • MS Office package (Word, Excel, Powerpoint), mailing system
  • English: B2, Italian: B1, Another Language: B1

Organization chart

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