Manages all F&B outlets to ensure that Company standards related to Hotel/F&B services are planned, achieved and maintained at all times. Works to continuously improve Guests and Crew satisfaction levels while maximising the financial performance in all area of responsibility.
On Board Costa Asia Ships (China, Japan, Philippines)
Manages, organizes, directs and supervises all F&B outlets, both for Guests and Crew, by establishing and communicating goals and objectives as per Company standards and F&B SOP’s Manuals to all colleagues and subordinates, in order to guarantee satisfaction scores.
Needs to successfully manage an operating budget of over 10 million EUR including food cost, beverage cost of sales, revenue targets, inventory budgets, equipment and maintenance incidentals.
Leads the onboard F&B Management Team to plan, execute, supervise and maintain all F&B services, monitoring quality assurance and product consistency of all services lines, while providing direction for all day to day operations in accordance to Company SOP’s.
Completes full operational walkthroughs during meal times, repeated cyclically during opening times in all F&B venues, in order to ensure all outlets are well managed and supervised as per Company standards and SOP’s manuals.
Ensures that all F&B equipment is working properly, having all F&B Departments submitting all required work orders in a timely manner, following up the completion of those reported technical issues, in order to ensure the continuity of all guest and Crew services.