Land Experience Sales

What You Will Do

As a Land Experience Sales, you will help guests make the most of every destination. Through your sales mindset, relationship-building skills and passion for travel, you will inspire unforgettable experiences while contributing to Costa’s commercial success.

Guest Experience & Relationship Building

• Become the trusted point of reference for guests, helping them choose the experiences that suit them best.
• Build meaningful relationships and create memorable moments throughout the guest journey.
• Proactively resolve issues and ensure a smooth, enjoyable experience ashore.

Sales & Business Impact

• Promote shore excursions and packages, turning guest needs into sales opportunities.
• Use a consultative approach to maximize conversion, upselling and revenue growth.
• Contribute to achieving department targets and commercial objectives.

Excursion Operations & Quality

• Support excursion operations to ensure seamless organization and service delivery.
• Monitor excursion quality and guest satisfaction, joining tours when needed.
• Contribute to continuous improvements that enhance both guest experience and business performance.

Reporting & Coordination

• Support back-office activities, special requests and operational follow-up.
• Track sales performance and contribute to reporting and decision-making processes.
• Collaborate with onboard teams to deliver exceptional results.

Who You Are

Required

• Secondary school education in tourism, languages or related fields
• Some experience in direct sales
• Sales mindset with confidence in promoting products or services
• Fluent English and at least two additional languages (Italian, French, German, Spanish) at high proficiency
• Customer-focused and relationship-driven, with a natural ability to build trust and create memorable experiences
• Results-oriented and resilient, motivated to achieve ambitious goals
• Authentic communicator and storyteller, able to inspire and engage with energy and empathy
• Curious, positive and collaborative, comfortable working across departments with a proactive attitude

Nice to have

• Previous experience on board or in international, multicultural environments
• Experience in tour offices or with tour operators