Crew Experience Specialist

Explore Your Potential

You’ll be part of a multicultural group of over 15,000 passionate and collaborative people from over 70 countries, all ready to partner with you. We will guide you in preparing your embarkation and pay for your journey to the port of embarkation and from the port of disembarkation. Meals and overnight stay on board are free, as well as the many services to enjoy free time: gym, beach, bar, as well as benefits such as discounts on board, family passages, internet service at reduced prices, and much more because at Costa we are committed to raising the experience of the crew in all aspects, professional and personal.

How you will live your ambitions

According to Company policies and procedures the Crew Experience Specialist, as part of the onboard Human Resources team, is fully dedicated to the execution of Costa onboard crew experience ensuring a high standard and quality on all the touchpoints.

The role coordinates and delivers, to all crew, a rich calendar of activities such as: welcome and farewell, entertainment, wellbeing, recognition, celebrations, and employer branding programs, to foster crew integration and engagement. The role regularly monitors the main crew services effectiveness as per “Crew Voice” data reports and investigates crew needs and expectations via focus groups to propose improvements and innovation. The Crew Experience Specialist collaborates with shoreside Employer Branding to ensure that all crew experience communication is in line with the tone of voice of the Costa Employee Value Proposition and the Employer Branding identity guidelines. As company values Ambassador, the Crew Experience Specialist fully represents the company culture and W.I.D.E.R. Values

What makes you unique

  • You have indulged your passion by obtaining bachelor’s degree in human resources or Humanities
  • You have previous experience in people interaction or management or employee’s engagement programs. Experience on Cruise line in similar position is a plus.
  • You have a good command of the English language at least at B2 level and Italian language at B1 level
  • You have time management and planning capabilities, Internal customer orientation, good communication’s skills and stakeholder management
  • You are available to live travelling aboard a cruise ship for the contract period of 5 months, working 7 days a week.

Why Costa

You are about to embark on an extraordinary and international journey in a vibrant and multicultural environment;

You will be enveloped in a fast-paced environment and collaborate effectively with other departments.

Diversity, equity and inclusion

Costa is like a world in the world. We are an extraordinary melting pot of diverse heritages, experiences, ages and cultures. Each of us brings unique insights and perspectives. We are all valued and respected for who we are. Costa is an inclusive global community.

Take your career to the next level. Bring your ambitions to life.

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