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Quality & Assurance Director

Explore Your Potential

Who we are

Looking for a career in an international environment rich in cultural diversity that is positive, friendly, and welcoming? You have come to the right place. We are a respected and valued diverse global community in terms of professionalism, multiculturalism and skills, of more than 20,000 people representing 70 different countries and cultures. We are a company that listens. Our culture promotes an open, positive, and supportive work environment built with trust and transparency between leaders and team members. For our members to become the talented professionals our Guests are looking for, key to our People’s Strategy is empowering our employees with outstanding training and development support to fuel their growth both personally and professionally.

Aim of the Position

According to Company policies and procedures, the Q&A travelling Director is responsible for supervising the planning and implementation of palimpsest activities (including the scheduling of F&B and retail outlets), the design and execution of the Onboard communication & marketing plan and the utilization and set up of public areas on the ships (according to standards and guidelines). As a company values Ambassador, s/he provides an inspirational example of leadership in line with Culture Essentials and W.I.D.E.R. Values.

Main Responsibilities

  • The Q&A travelling Director verifies the execution of the cruise’s activity palimpsest interacting with the Hotel Director/General Manager and the heads of departments in charge of scheduling the daily events and time schedules, ensuring that the onboard team has created a seamless and engaging journey for the guests, checking that conflicts are limited and the synergies among the different onboard activities are optimized.
  • This position is also in charge of verifying the cruise’s communication and marketing plan to ensure it generates value and provides the guests with information in an effective and meaningful way according to central marketing’s guidelines.
  • The role is also in charge of ensuring that all the ship’s public spaces are utilized according to standards, manuals and guidelines both in terms of purpose of utilization and of the setup of furnishings and lighting.

 Job Requirements

  • Degree in Hospitality and at least 10/15 years’ Experience in Hotellerie, Hospitality or Retail in managerial positions.  Prepared on marketing topics.
  • Computer literate
  • Expert in:
  • Hotel Operation Governance & Control
  • Effective Communication
  • Guest flow management
  • People Management
  • Revenue Management
  • Health & Safety
  • Italian Knowledge level C1
  • English Knowledge level C1
  • 1 other European language knowledge (among French, German, Spanish, Portuguese) level B2
  • Availability to travel ship to ship on a daily basis

Why join us

Community, you will be empowered with specific trainings and development support to fuel your growth both personally and professionally. We will provide you the necessary arrangements and pay for your travel to and from the port. Meals and accommodation are included onboard, as well as many facilities to enjoy your free time: Gym, Beach, Bar, Internet Point, onboard discounts.

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