General Seller
Explore Your Potential
Who we are
Looking for a career in an international environment rich in cultural diversity that is positive, friendly, and welcoming? You have come to the right place. We are a respected and valued diverse global community in terms of professionalism, multiculturalism and skills, of more than 20,000 people representing 70 different countries and cultures. We are a company that listens. Our culture promotes an open, positive, and supportive work environment built with trust and transparency between leaders and team members. For our members to become the talented professionals our Guests are looking for, key to our People’s Strategy is empowering our employees with outstanding training and development support to fuel their growth both personally and professionally.Aim of the Position
The General Seller, key for the onboard revenue department, is fully aligned to the Company revenue strategy acting as a focal point to illustrate and propose services and products offered onboard to meet the different needs of guests. This role helps business owners to push sales, maximize activation redemption, reach targets and support the overall revenue activity. The General Seller scouts potential customers by using a push and pull strategy and directly sells products and services or pivots passengers towards different business owners to support and increase their performance. This role knows the guest mix, the complete onboard offer, and uses suitable storytelling to let guests discover the onboard offer generating a desire to experience new things, increase their spending willingness, and enrich their overall experience onboard. The General Seller, present at different touch points around the ship, boosts onboard revenue through cross-selling and up-selling techniques. The General Seller is proactive and proposes new ideas to the Sales Director. The General Seller fosters a collaborative spirit with all departments within hotel operations, while personally exhibiting the Costa Values and Culture Essentials.
Job Requirements
- Secondary school diploma or degree in tourism, languages, or humanities and at least 1 year experience in Retail/Sales with good interpersonal skills.
- Computer literate
- Effective communication skills
- Problem-solving oriented
- Customer Service oriented
- English knowledge C1
- Italian knowledge C1
- Additional European Language (among French, German, Spanish, Portuguese) level B2
Why join us
Community, you will be empowered with specific trainings and development support to fuel your growth both personally and professionally. We will provide you the necessary arrangements and pay for your travel to and from the port. Meals and accommodation are included onboard, as well as many facilities to enjoy your free time: Gym, Beach, Bar, Internet Point, onboard discounts.
