Onboard department: Hospitality

Acts as reference point for dutch speakers removing language barriers to make sure Guests enjoy their cruise.

The General Seller, key for the onboard revenue department,

Acts as reference point for non-Italian speakers removing language barriers to make sure Guests enjoy their cruise.

Provide personalized customer service, language assistance and translations to our Guests, enhancing understanding and enjoyment of their exciting Costa experience.

Provide personalized customer service, language assistance and translations to our Guests, enhancing understanding and enjoyment of their exciting Costa experience.

Provide personalized customer service, language assistance and translations to our Guests, enhancing understanding and enjoyment of their exciting Costa experience.

Coordinates and supervises the correct execution and delivery of the product and services for both guests and crew in the Hospitality and Housekeeping departments.

Manages shipboard retail communication services dedicated to guests and crew (crew internet), App and digital platform to offer a positive customer experience and exceed targets set by the Company.

The main reference for the information and requests of our Guests.