Before embarkation

How does the recruitment and selection process work?

tablet

The stages of the recruitment and selection process are as follows:

1. Apply on our Career website at career.costacruises.com to
the position desired or spontaneously.
2. Prescreening done by the recruiting team.
3. Online aptitude tests.
4. Group assessment or individual interview.

If the outcome is positive:

1. Offer Letter to be received.
2. Preparation of the necessary documentation and medical examinations.
3. Pre-embarkation training courses.
4. Your contract and travel to your assigned destination.

What documents do I need to have in order to embark?

passport-315266

Passport
Your passport must be valid for at least another 12 months at the date of embarkation.

Application Form

This form is required for the records in the Company database.

Medical certificates
The medical examinations and Lab Test required by the Maritime Labour Convention (MLC 2006) will be communicated in case of positive result at the end of the recruiting process.

STCW 2010 (IMO) Basic Safety Training (BST)
This safety certificate is mandatory for embarkation on any cruise ship.

  • Survival Techniques
  • Fire Fighting
  • Elementary First Aid
  • Personal Safety and Social Responsibility

Security Awareness & Crowd Management
Please check that your chosen training center is officially recognized by the national maritime authorities following the current regulation.
The Training center selected for the Basic Safety Training (BST) and for the Security Awareness must be Certified and should be in agreement with the current maritime regulation.

“Here for You Orientation” Certificate
Issued after you have successfully completed the associated preembarkation orientation course organized by Costa Cruises.

Police clearance certificate and Certificate of charges pending
Issued by the relevant authorities.
(only for entertainment department candidates)

Any visas or vaccinations required
This depends on your country of embarkation (you will be given specific information in due course).

HACCP (Hazard Analysis Critical Control Points) Certificate or equivalent
For food handlers only.

Focus on Children Certificate
For positions within the entertainment department

Very important: these documents are essential for the purposes of embarkation, and original copies must be presented to the shipboard Crew Office each time you embark. Please ensure that you have them with you before you leave home, and keep them in your hand luggage.

Where can I do the Basic Safety Training (BST)?

There are accredited training centers that issue this certificate located throughout Europe: you will be given a list with the relevant details. The duration of the course varies from one center to another, but it generally lasts between a week and 10 days.

You are reminded that you must have this certificate to work on board any cruise ship, as per IMO (International Maritime Organization) rules and regulations and that participants pay their own fees.

What’s the “Here for You Orientation” course?

It’s a Company orientation course arranged by Costa Cruises to prepare future crew members to adjust to life on board. It provides information about the Company, the Costa style, the main shipboard procedures, etc. A Costa tutor will assist you during the course, which lasts an extra day for food handlers (who are required to do the dedicated sanitation and HACCP training) or an extra day for positions within the entertainment department (who are required to do the Focus on Children training).

There are several tests during the course to verify your progress.

What’s a police clearance certificate?

A police clearance certificate is a declaration of the absence of any criminal record. Such judicial record extracts are required to prevent individuals who pose a risk to security from joining our Company. They are also requested by visa offices.

How can I obtain a visa?

If you require a visa for embarkation on account of your assigned itinerary, you will be given help and instructions regarding the visa application procedure.

When will I receive my employment contract?

Once you have been recruited and have gathered all the documents required, you will receive a letter containing a job offer. Subsequently you will be sent a copy of your contract showing the ship you have been assigned to, your period of embarkation and your salary.

C.S.C.S. (Cruise Ships Catering & Services International N.V.), which is a Costa Group subsidiary, is in charge of the issue of contracts of embarkation.

How long does a contract last?

At the end of each contract, you are entitled to a period of rest generally lasting the equivalent of about 40% of the period you worked on board. So if, let’s say, you’ve just finished a 5 month contract, you will have the right to about 2 months’ holiday.

Can a contract be renewed after each embarkation?

Sure! We’re looking for people who want to have a career on board our ships and to grow in the profession. After each contract and the subsequent period of rest, you will be called for your next contract provided that your performance in the job has been evaluated favorably.

Can I be asked to change ship during a contract?

Yes, the Company can ask you to change ship for operational reasons related to the demands of the product or the service.

How long is the rest ashore between contracts?

At the end of each contract, you are entitled to a period of rest generally lasting the equivalent of about 40% of the period you worked on board. So if, let’s say, you’ve just finished a 5 month contract, you will have the right to about 2 months’ holiday.

What are the rules regarding baggage?

We would ask you not to bring bulky suitcases on board. The weight allowance for seafarers traveling by plane is 40 kg (a maximum of two pieces of luggage, neither of which may weigh more than 23 kg).

What can I bring on board?

We suggest you bring casual clothes for your spare time (clothing that is suitable for both hot and cold weather, since you will experience different seasons during the contract and you may be required to change ship). Shoes and socks are not provided with your uniform so you will need to bring your own from home. In any event, it’s a good idea to have two pairs (one black, one white) of loafers (for men) or pumps (for women). Irons or other electrical appliances (portable stoves, electric coffee machines …) are not allowed in the cabin. Crew cabins are equipped with hair dryers, TVs and telephones. You’ll need to bring your own personal hygiene products with you, whereas towels and bed sheets are provided on board. You can
bring your laptop, camera, iPod, mobile phone…but you’ll be responsible for all these valuables and you must declare them when you embark.

How do I get to the ship?

serenasavonaThe Company will make the necessary arrangements and pay for your travel to and from the port (when you embark at the start and disembark at the end of the contract).

Costa provides travel all the way from your place of residence (stated in your Application Form) to the ship and vice versa.

If you pay any associated expenses (meals, taxi fares…) yourself, you can obtain reimbursement by filling the form available at the crew office with the receipt in original.

After embarkation

Who will be my point of reference on board? Who should I report to?

recruiting-terza-scheda-005

When you first embark, you will be met by Security, who will show you to the Crew Office where you will go through the initial embarkation procedure. Your points of reference will be the Manager of your shipboard department and their assistant.

During your first month on board, one of your more experienced colleagues will act as your Mentor, introducing you to your new working and social life on board, helping you to settle in and adjust to the new environment.

In order to be confirmed in your position onboard you need to be positively evaluated, at the end of your mentoring period, by your Supervisor or Manager. Ask who your Mentor is as soon as you board the ship!

The person in charge of the Hotel Department is the Hotel Director, while the Master is in charge of all the Crew members and Guests on board. The position of the “ HR Director” is present on every ship. He/she act as the first point of contact for HR issues and services, ensure that rules are respected, promote staff development, foster a climate of integration and participation and support the welfare of the crew.

Will my training continue on board?

On board each ship there is the “Learning Officer” who is the Costa Campus representative for all the training activities and programs carried out to develop the skills of our shipboard personnel, the only exception being mandatory safety, environmental and security courses conducted by the Officers concerned (Safety Officer, Environmental Officer and Security Officer).

The Learning Officer guarantee the quality and effectiveness of training, in line with the Company’s procedures and objectives, and they also provide support and assistance for people doing the e-learning courses on Costa Cruises’ e-learning platform.

Is there a trial period?

All Costa’s shipboard and shoreside employees receive an evaluation of their performance on the job by means of the “Performance Management” system, whereby an evaluation sheet is filled out by your direct superior and approved by the relevant Manager.

The first Performance Management assessment takes place within 3 months after embarkation, the second prior to disembarkation.

The Performance Management helps managers to assess the behaviors expressed by the employee and traces the path of training and development of all Costa employees, helping to ensure that merit is always rewarded and fairness guaranteed.

What are the working hours?

On board, you work 7 days a week, but you also have rest periods and free time every day. The specific rules regarding working hours are stated in your contract and may vary depending on your position.

Broadly speaking, you will be working an average of 11 hours a day, with a minimum of 10 hours of rest every 24 hours and 77 hours of rest every 7 days.

The hours of rest may be divided into several periods.

How am I paid?

postal savings account and varies depending on your position.

For almost all positions there is a Hotel Service Incentive or Hotel Performance Bonus* which depends on reaching certain performance or customer satisfaction targets.

Can I ask for an advance on my salary?

Yes, each month you can request an advance payment on your salary.

Can I deposit cash on board?

Yes, once you’re on board you’ll be given information on how to do this.

What career possibilities do I have?

Costa wishes to recruit people who want to grow professionally on board our ships and build careers for themselves in our Company.

For this reason career paths have been created in all departments so that, as long as you are motivated and devoted to the job, you can reach management positions in a few years. The Performance Management (evaluation sheet) system allows you to be positioned by your superior in any one of several areas, including “growth in the position”, “building to move” and — if you perform particularly well — recommendation for promotion.

One of the Company’s top priorities is the empowerment of its people and the advancement of employees who wish to progress in their careers.

Who can I contact on board if I have any other questions?

HR Director
For information about work and/or working hours, ask your direct superior in your department.

Crew Office
For information about your salary and/or administrative matters

What about the shoreside offices?

In the Human Resources Department in our shoreside offices there is one HR Manager for each shipboard department who is responsible for supervising the crew members concerned during their working lives on board.

The Crew Office will provide you with further details.

Life on board

Where’s my cabin?

When you arrive on board, the Chief Crew Housekeeping will provide you with the key to your cabin and information regarding your accommodation; you’ll share a cabin with a colleague of the same gender and (usually) from the same department. In most cases two cabins share one bathroom. People working in certain positions will have their own individual cabins.

The crew accommodation areas include inside cabins which are not particularly large, but all crew cabins are comfortable and have TVs as well as room for your personal effects and access to bathroom facilities and a shower.

Where do I get my uniform?

recruiting-seconda-scheda-174

Uniforms are available on board in the storage area, and they should be collected on the day of embarkation. A third of their cost will be charged to you and deducted from your first month’s wages; this allows you to keep your uniforms with you when you disembark. You must always look after your uniform and wear it in accordance with Company rules and regulations, with your name tag and the Costa PIN clearly visible.

What about washing uniforms and my own clothes?

The laundry service for uniforms is free of charge and you can have your own clothes washed at a reduced price. In any case there are washing machines for use in the crew area.

What food is served on board?

ele_6675-3

The self service buffet meals served (with water and fruit juice) in the Crew/Staff/Officers’ mess are free of charge.

We always offer a range of dishes catering to different international tastes.

What expenses will I incur on board?

You will be charged for extra drinks consumed in the mess or the crew bar, though at reduced prices. Purchases in the shops on board and the Internet connection are also discounted for crew members.

Cash is not used on board; your crew pass works like a credit card. When you reach your credit limit, you’ll need to go to the Crew Office and make a cash deposit.

Is there an Internet connection on board for the crew?

Yes, you can buy a special card for Internet access for the crew. There are also often wireless access points in the different ports of call and Internet points in the passenger terminals.

How can I phone home?

On board you can buy special phone cards at the Crew Office, which you can use to call home from the comfort of your own cabin.

How can my family contact me for any reason?

All the ships have a satellite phone number that can be called from ashore in case of emergency. Also, you can take advantage
of the Family & Friends or ask for a “Family Passage” (after 4 months of contract) to invite your family on board for a period with a special discount, subject to cabin availability and Company approval. Lastly, if members of your family are in or near one of the ports when your ship calls there, they can come on board during the stopover provided you submit a request for a day pass.

What can I do in my spare time?

During port calls you can go ashore and visit our many splendid destinations, provided that you’re not on duty at the time and in accordance with the In-Port Manning procedure. On board there’s a dedicated sunbathing area and a crew gym, as well as an Internet point and crew bar. At the welfare office on board you can borrow DVDs or books and receive mail.

What should I do if I get sick on board?

If you’re not feeling well, you can go to the ship’s infirmary where the nurse or doctor will prescribe any medicines or, if necessary, make an appointment for an examination at a shoreside health care facility. This service is provided free of charge. Consulting hours for crew members are posted outside the infirmary. In the event of illness, you may be suspended from service for up to 5 days. If the problem persists and requires more specific treatment, the ship’s doctor may decide to request your repatriation for health reasons. Of course you’ll be allowed back on board as soon as you recover.

What rules do I have to follow?

img_6516

On board it is vital to follow some basic rules for your own safety and welfare: upon arrival you will be given a document setting out the main shipboard rules and regulations.

Generally speaking, we wish to draw your attention to the need to:

  • always treat Guests and your colleagues with respect;
  • look after shipboard equipment, whether you’re in the workplace or off duty;
  • never use illegal drugs or abuse alcohol;
  • take care of your grooming appearance and your uniform (the following are not permitted: visible tattoos and piercings, long hair or earrings for men, too much make-up or jewelry for women);
  • not smoke in, or take food into, your cabin (there are designated smoking areas on board);
  • be back on board at least an hour before scheduled departure.

Failure to comply with the basic rules of communal living or with regulations regarding ship security and personal safety may result in disciplinary disembarkation. In order to guarantee the safety of Guests and crew, baggage is inspected when it is
embarked and crew cabins are also inspected from time to time.

By using our website you agree to our use of cookies in accordance with our cookie policy. Learn More

We use cookies to give you the best online experience. By using our website you agree to our use of cookies in accordance with our cookie policy.

Learn more

Close