At Costa Cruises, we believe that both personal and corporate success are the result of professional skills, enthusiasm, and positive team work. For this reason, we aim to work within a pleasant and stimulating environment where we award skills, adherence to corporate values, and the talents of each of our employees. We are confident that the achievement of personal and corporate success is based on three fundamental pillars:
- Staff Development
- Continuous Training
We have developed an effective system for evaluating the performance of staff, which acts as the basis of the development paths that we lay out for them. To enhance their capabilities and performance, we have defined specific individual paths of professional and managerial growth.
We are committed to organizing and delivering a wide range of training programs aimed at supporting the development and constant improvement of our personnel’s skills and competencies onboard and on land. We support all employees from their moment of hire and along each step of their career paths.
We believe that motivation and enthusiasm are essential when offering services that will exceed our Guests’ expectations. Therefore, the drive and the satisfaction of our personnel are enhanced by specific programs that increase all of our employees’ sense of ownership and enthusiasm:
Costa Citizens: Motivational program and corporate information;
G.U.E.S.T. Program: Designed to involve all staff in the development of new ideas in order to improve the product and services we offer, along with the internal processes we use;
SMILE and BRAVISSIMI: Projects aimed at rewarding the most service-oriented employees and those who are best at looking after their Guests.