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Working in the Tours Department means having a strong passion for our Guests, and aiming to offer them a unique, unforgettable experience. It also means paying close attention to our Guests’ every need, and always being polite, friendly, and helpful. To work in Tours, you must have a strong interest and curiosity for travel and different cultures, as well as a willingness to learn and pass on knowledge and information.

Organization chart and jobs descriptions

The Tour Manager is responsible for all Tour services offered to our Guests. He or she organizes and plans excursions assisted by Tour Escorts, assigns tasks and objectives to Escorts, and coordinates the onboard promotion of excursions. He or she is in charge of the disembarkation and re-embarkation procedures for Guests on excursions, and manages all authorizations and payments. The Tour Manager is a professional with a strong ability to manage a team. He or she is flexible, adaptable, and possesses effective leadership, communication, problem solving, and organizational skills. He or she has excellent knowledge of English (Advanced B2) and at least two other languages (level B2).

The Tour Escort deals with the practical aspects of the Tour services offered to our Guests. He or she organizes and plans excursions along with the Tour Manager, arranging the stops at the main attractions in our ports of call. He or she aims to meet our Guests’ every need, and reports any complaints or problems with service to the Tour Manager. The Tour Escort is a professional with a passion for travel, excursions, and other cultures. He or she demonstrates strong interpersonal and communication skills. He or she complies with rules relating to safety, health and hygiene. The Tour Escort has excellent knowledge of English (Advanced B2) and at least two other languages (level B2).

Interview

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