Management

onda-sopra

Working in the Hotel Department means completely satisfying our Guests, paying attention to their needs, and fulfilling their every request. It is essential to provide excellent, accurate service, which is precise and of high quality, while respecting corporate policy and detailed rules regarding health and hygiene. The Hotel Department takes care of all the activities and services dedicated to our Guests that are carefully designed to create a unique and unforgettable cruise experience. Satisfying 100% of our onboard Guests is our primary goal.

Organization chart and jobs descriptions

The Hotel Director is responsible for all the Hotel services offered to our Guests. He or she coordinates and controls all onboard services and ensures that the quality and financial objectives established by the Company are reached. The Hotel Director guarantees uniformity of policy and management of the various services, showing particular attention to the customer. He or she organizes and chairs weekly meetings with the heads of all Hotel departments, and manages potential problems and complaints from Guests. The Hotel Director is a professional with a strong ability to manage a team. He or she is flexible, adaptable, and possesses effective leadership, communication, problem solving, and organizational skills. He or she has an excellent knowledge of English (Fluent C1) and at least two other languages (minimum B2).

The Food and Beverage Director is responsible for all food and beverage services offered to our Guests. He or she coordinates and controls all Bar, Kitchen, and Restaurant services onboard and ensures that the quality and financial objectives established by the Company are reached. The Food and Beverage Director ensures uniformity of policy and management of the services provided by the departments entrusted to him or her, showing particular attention to the customer and making sure that all hygiene, health and safety standards are adhered to. The Food and Beverage Director is a professional with a strong ability to manage a team. He or she is flexible, adaptable, and possesses effective leadership, communication, problem solving, and organizational skills. He or she has excellent knowledge of the English language. (Fluent C1).

The Cruise Sales Agent is responsible for the organization and management of the Sales Counter, where onboard Guests can purchase future cruises. He or she interacts with both employees and with the Guests. The Cruise Sales Agent also organizes and runs some entertainment events for guests, which promote the paid services and onboard activities. Communication, flexibility, adaptability, problem solving and organization skills are required. He or she has an excellent knowledge of the English language (minimum B2).

Administration

Working in administration means managing, coordinating, and developing all onboard administrative tasks. This includes working closely with our shoreside offices in order to constantly keep corporate policy, bureaucracy, and other procedures up to date, efficient, and in good standing. The Administration Department is responsible for all administrative areas of Finance, Information Technology, Human Resources, and Cruise Operations.

The Administrative Director is in charge of the administrative office, and therefore must check that all the administrative and bureaucratic procedures are conducted in accordance with the laws, regulations, and Company policy. He or she handles all paperwork and receipts of payments on board. He or she is in daily contact with the appropriate shoreside offices. The Administrative Director is a professional with at least two years of previous experience in an administrative managerial role or in similar positions. He or she is flexible, adaptable, and possesses effective leadership, communication, problem solving, and organizational skills. He or she has excellent knowledge of the English language (Fluent C1).

The Crew Purser is responsible for the administrative management of shipboard personnel, specifically with the non-financial aspects. He or she deals with documents, authorizations, contracts, passports, permits, immigration, embarkation and disembarkation of personnel. He or she interacts with the port authorities and customs officers, and is in close contact with the appropriate shoreside offices. The Crew Purser is a figure with excellent organizational and interpersonal skills who complies strictly with laws, deadlines, regulations, and Company policies. He or she has excellent knowledge of the English language (minimum B2).

The Crew Cashier oversees the administrative management of the financial aspects related to shipboard personnel. He or she deals with the registration of crew accounts, verification of payments of monthly salaries, cash deposits, bonuses, and crew payments of services on board. He or she pays particular attention to the various regulations governing labor relations with crew. The Crew Cashier is a figure with excellent organizational and interpersonal skills who complies strictly with laws, deadlines, regulations, and Company policies. He or she has excellent knowledge of the English language (minimum B2).

The Customs and Immigration Purser is responsible for managing all permits and documents required for embarkation, disembarkation, and navigation for our Guests. He or she ensures that no paperwork complications of any kind are created during our Guests’ entire period of stay onboard our ships. He or she interacts with our shoreside offices, with the port authorities, airports and customs, with the Ministries of Foreign Affairs, and embassies and consulates. The Customs and Immigration Purser is a figure with excellent organizational, interpersonal, and problem solving skills who complies strictly with laws, deadlines, regulations, and Company policies. He or she has excellent knowledge of the English language (minimum B2).

Desktop Publisher

Working within the Desktop Publisher Department means putting skills into play that ensure that everyone onboard our ships, both our Guests and our onboard personnel, are constantly informed regarding the activities carried out during the cruise. The information is printed and distributed in five different languages.

The Desktop Publisher is responsible for collecting information about the various departments’ activities, and publishing all the printed material to be distributed onboard for both Guests and crew. He or she is in charge of drafting texts as well as the composition of grammar, syntax, linguistics, and graphics. Therefore, the Desktop Publisher has qualified language skills and demonstrates familiarity with word and page layout computer programs. He or she is supported by an Assistant Desktop Publisher in carrying out his or her tasks. He or she has excellent knowledge of the English language (minimum C1), with particular reference to written work, and has a good command of at least two foreign languages (minimum B1-B2).

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