Hospitality

onda-sopra

Filling one of the positions within the Hospitality Department means being entirely devoted, committed, and dedicated to working for our Guests. The “Passion for Guests” that characterizes the entire service offered onboard Costa ships is the particular responsibility of these positions. Full availability, maximum courtesy, and high problem solving skills: these are just some of the features that our Guest Services staff must have in order to guarantee our Guests a fabulous and exclusive experience, in which they feel pampered, served, and assisted around the clock.

Organization chart and jobs descriptions

The Guest Services Manager leads the team at Guest Services. He or she has the duty of ensuring that the services offered to our Guests are impeccable and comply with the quality standards required by the Company. The Guest Services Manager organizes weekly meetings with the Guest Services staff, and schedules work, tasks, and shifts. He or she ensures that all the languages spoken by our Guests have, among the Guest Services staff, an interpreter of reference. He or she collects any complaints or problems, and works to resolve them promptly. This role interacts with other managerial figures onboard the ship. The Guest Services Manager is a professional with a strong ability to manage a team. He or she is flexible, adaptable, and possesses strong leadership, communication, problem solving, and organizational skills. He or she has excellent knowledge of English (Fluent C1) and at least two other languages in addition to his or her mother tongue.

The Guest Relations Manager is in charge of those services available exclusively to members of CostaClub, VIPs, and for Suites. He or she makes sure that these guests are offered a complete and exclusive service. The Guest Relations Manager organizes weekly meetings with staff, collects any complaints or problems, and works to resolve them promptly. This role interacts with other managerial figures onboard the ship. The Guest Relations Manager is a professional with a strong ability to manage a team. He or she is flexible, adaptable, and possesses strong leadership, communication, problem solving, and organizational skills. He or she has excellent knowledge of English (Fluent C1) and at least two other languages in addition to his or her mother tongue.

The Hospitality Service Supervisor provides accurate and timely information about the cruise services, handles complaints and requests from the Guest in order to deliver an effective, courteous and professional service and trains the Hospitality personnel acting as liaison between the Manager and the team.

The Hospitality Service Senior Specialist acts as the point of reference for Guests of a certain nationality. Therefore in addition to having excellent knowledge of English (fluent C1), he or she must have perfect knowledge (C1-C2) of the language attributed the nationality of his or her Guests. This figure is set to respond courteously to our Guests’ every need, by communicating with the representatives of all departments to ensure that Guests’ requests are answered with speed and efficiency. The Hospitality Service Senior Specialist reports directly to the Assistant Cruise Director and occupies a role of utmost importance onboard our ships. For this reason, the International Host or Hostess must possess excellent interpersonal and problem solving skills.

The Hospitality Services Specialist is the figure that is responsible for receiving and assisting our Guests at our ships’ reception desks. He or she is friendly and articulate, helpful and courteous. He or she collects any complaints or problems, and works to resolve them promptly. The Guest Services Operator has a strong passion for the customer and a marked propensity for teamwork. He or she is very adept at problem solving. He or she has an excellent knowledge of English (Fluent C1) and at least two other languages in addition to his or her mother tongue.

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Work with us - Hospitality

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